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Senior Living Furniture delivers to everywhere in Canada with the exception of Labrador, Yukon, The Northwest Territories and Nunavut as well as some other remote areas.
Our standard delivery service is to the front door with no signature required.
Assembly services are available upon request.
If you are in a rural location, there may be extra charges for delivery and assembly services may not be available.
This depends on where you live. If an item is in stock, this will be between 5 and 10 days. If an item needs to be manufactured it may take 6-8 weeks.
Please contact service@seniorlivingfurniture.ca if you would like a more accurate delivery time.
Please note you will be contacted via email if we expect your delivery will take an extended period of time.
When you place your order you will receive a confirmation email that gives you an estimated delivery time window for your order.
If you live in a rural location, please allow additional time for delivery.
We are unable to deliver to PO Boxes addresses.
Special Orders are products that are normally made to order or warehoused in the US and because of this delivery times often take approximately 8 weeks.
If at any time you would like an update on your orders' delivery status please contact us at service@seniorlivingfurniture.ca .
If you wish to change the delivery address, please contact our Customer Service Team at service@seniorlivingfurniture.ca before the item is dispatched to you (this is likely to be within 48 hours of you placing the order).
If your order is already on its way to you than there will be a re-routing Fee.
You may cancel your order anytime before it leaves our warehouse for a full refund less any production charges.
If you cancel your order after its left our warehouse, we will deduct the shipping and return shipping charges.
After you place your order, you will be emailed an order receipt.
There will be a link in the email through which you will be able to track your order.
Please be sure to sign the delivery receipt in the presence of the delivery company representative to indicate your delivery has been received.
Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces.
In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us within 48 hours of your delivery.
A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.
If you have requested assembly service, please instruct the delivery agent to leave the original packaging.
You are responsible for retaining the original packaging for returns.
For any other problem with your order, please refer to our return policy.
If you decide that you're not satisfied with your purchase, we want to help. Below, you'll find the information you need to complete a successful return of your purchase.
To start your return process, get in touch with us right away and we will set you up with everything you need for the return.
We will only process return requests within 48 hours of you receiving the goods after this time a request for return will not be considered.
A return authorization will be processed at the full discretion of Senior Living Furniture with not all requests accepted.
The returned item will be inspected after arriving at our warehouse.
Once we've determined it is in as-new condition, our team will process your return and issue a refund for the product only.
Please note that depending on your card issuer's policy, it may take up to 10 business days for your refund to appear on your credit statement.
We are only able to accept returned product in as-new condition.
Products with scratches, stains, damages, drilling, or other modifications cannot be returned.
We love our furniture, and we want you to too.
When we ship our products, we pack them very carefully to avoid shipping damage.
Items for return must be returned in its original packaging.
Failure to do so will void your return and may result in repacking charges.
Once your return has been inspected we will refund the product purchase price less the return shipping fee and a 25% restocking charge.
Please note that made to order, custom and special orders and additional service fees paid are non-refundable.
This includes fees paid for shipping, in-room delivery, for assembly service, and for delivery and returns beyond our standard shipping zones.
Any item marked as "Final or Clearance Sale" at the time of transaction is not covered by our return policy.
In the unlikely event your order arrives to you in less than perfect condition, please email photos to service@seniorlivingfurniture.ca, or call our customer care team at 1-902-225-7711.
We honour our manufacturer's warranty that covers defects in materials and workmanship.
These warranties are usually 1 year and vary by manufacturer so please ask for the manufacturer’s warranty information before you make your purchase.
If you're experiencing a warranty issue, email service@seniorlivingfurniture.ca with a full description of your concern along with pictures.
We will work to address the issue and ensure that the product is good as new.
This may involve shipping you replacement parts, organizing repair, or a complete replacement (at our discretion).
Please note that warranties are not transferable, and cannot be extended to re-sold items.
Warranties are only valid when products are used for their intended purpose, and exhibit normal use.
Defects resulting from negligence, misuse, accidents, abnormal use will not be covered by the warranty.
Should you wish to use one of our products in a commercial application please contact us so that we can provide a commercial warranty where applicable.
Failure to do so will void your warranty.