FAQ

PRODUCTS

Are finish colors shown in your photos accurate?

We endeavour to accurately show the finish color and texture as best we can. How these photos display on any individual monitor and output from any printer can vary based on the different settings.

Please request finish samples if there is a concern. These will be sent to you at no charge.

To request finish samples please email service@seniorlivingfurniture.ca

Can I place my order by phone?

Absolutely! If you would place your order over the phone you can speak with one of our friendly customer service team by calling 902-225-7711.

What types of payments do you accept?

We accept Visa and e-transfer. Give us a call at 902-225-7711 to review your payment options.

Do you charge sales tax?

We collect sales tax where we are required to by law.

When will I be charged for my order?

You will be charged for your order when you place it.

Will I get confirmation of my order?

An order confirmation email is sent to you when you place the order.

If you have not received it within 24 hours of placing your order please contact us to let us know. Tel: 902-225-7711

We will also email you in 48-72 hours to let you know the shipping status of your order and when you may expect to receive it.

Can I track my shipment?

Once you have placed your order you will get an estimated delivery date in your order confirmation email.

When your order leaves our warehouse we will send you another email to let you know.

You can also give us a call at 902-225-7711 and we will be happy to provide you with whatever information you require.

Will I get a call when the furniture is going to be delivered?

In most cases, once your order arrives in your local area our delivery partner will contact you to arrange a day and time for delivery.

Delivery appointment availability varies depending on the local delivery partner in your area.

Generally, this will be between 9am and 5pm, Monday to Friday, but the specific partner in your area may be able to accommodate deliveries outside this time.

If your order was shipped using a courier service you will not be given advance notice as to when they will deliver.

Can I change my shipping address after I place the order?

Please let us know as soon as you are able to if you wish to change the delivery address on your order.

We will always do our best to ensure that your order is sent to the right location however once the order is placed it is often difficult to change the shipping destination.

What happens if I miss my delivery appointment?

In the event that you miss your delivery appointment our local delivery partner will be in touch to schedule another appointment.

Note that some of our delivery partners may charge a redelivery fee in this instance.

I ordered multiple items but they did not arrive together, what’s going on?

Don't panic! It is likely that your items have shipped from different warehouses and the remaining items will arrive shortly.

Please don't hesitate to call us if your order does not arrive within its delivery estimate and we will work with our carriers to get your order to you right away.

RETURNS AND CANCELLATIONS

Can I return my order?

Provided you return the furniture in as-new condition and in the original packaging we will refund your purchase, less the cost of shipping, plus return shipping and a 25% restocking fee.

Please see our Return Policy for details.

If I choose to return my order, what happens next?

If you do decide to return your order please contact us and let us know. Service@seniorlivingfurniture.ca or Tel: 902-225-7711

We will ask you to repackage the item carefully in the packaging in which it arrived.

Our delivery partner will then schedule a convenient time to come and collect the order for return shipping.

We will not accept anything back for credit unless a preapproved Return Goods Authorization (RGA) has been provided by Senior Living Furniture.

Once the item is back at our warehouse it will be inspected, and provided it is in as-new condition we will issue a refund less shipping / return charges.

Refunds typically take 2-3 weeks to process.

Please note that as much as we would like to, this delay is not something we are able to remove or expedite - this delay is related to transit times and in the banking and credit card system or transit times.

What happens if I no longer have the packaging for the item?

We strongly encourage you to keep your packaging for in case you decide you want to return it.

You can still return your item, however we charge a re-boxing fee to ensure that we are able to package the item appropriately to survive return shipping.

This fee varies based on the size of the item and packaging required.

Can I cancel an order?

Yes, the order can be cancelled prior to shipping at no charge. We will issue a full refund.

Orders that are cancelled after 72 hours from the date of order will be subject to a 25% restocking fee plus any shipping charges that may occur.

Should you wish, give us a call (902-225-7711) and we will do our best to minimize any charges or fees.

What should I do if my shipment is damaged?

Immediately note the damage on the delivery receipt and email service@seniorlivingfurniture.ca  right away.

Include a description of the damage, pictures of the damage, pictures of the box it was received in, the item number and your invoice number.

Once we have this information we will begin the damage claim process.

Please note damage claims must be made within 48 hours of receiving the goods and a signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.

What should I do if the products are defective?

Our products are designed to last, and we stand by their quality.

We honour our manufacturer's warranty that covers defects in materials and workmanship.

Warranties vary by manufacturer so please ask for the manufacturer’s warranty information before you make your purchase.

If you do have problems with your product, please take photos or video that demonstrate the issue and describe the issue in as much detail as possible.

Contact us right away work with you to determine the appropriate next steps.

We will work to address the issue and ensure that the product is good as new.

This may involve shipping you replacement parts, organizing repair, or a complete replacement (at our discretion).

What kind of warranty is provided on your products?

We honour our manufacturer's warranty that covers defects in materials and workmanship.

Warranties vary by manufacturer so please ask for the manufacturer’s warranty information before you make your purchase.

Contact us right away if you believe you have an issue that is covered by our warranty, and will work with you to determine the appropriate next steps.

I have a question that is not answered here, can you help?

Of course! Feel free to get in touch with us by email, chat or phone and our team would be happy to help answer your questions.

Our main customer service phone number is 902-225-7711.